Complaint Handling Procedure

We place our relationship with our clients very high at GTCM and we would like to know if you feel there is anything you are not satisfied with. This is why we have the Complaint Handling Procedure. You can read it and send us your complaint any time you want.
Simply fill out the Client Complaint Form and send it to us via fax at +357 22 766 333, or scan and send us a copy of it via email at: complaints@gtcm.com.

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GTCM is a brand name of Depaho Ltd, licenced and regulated by CySEC (licence no. 161/11) and the FSCA (licence no. 47709).

Artemisia Business Centre, 14 Charalambou Mouskou, 2nd Floor, Office 201, 2014 Nicosia, Cyprus.

Disclaimer: GTCM (www.gtcm.com) is a registered EU trademark (no. 018006764) exclusively used as a brand name of Depaho Ltd, a registered Cyprus Investment Firm regulated by CySEC with license no. 161/11 and authorised by the FSCA with license no. 47709 and with an established branch in Spain with registration no. 123 under the CNMV.
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 88% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Our apologies, but we cannot serve clients from this country at this time.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 88% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.